This headset is invaluable to my daily life and this issue is a serious problem for me. So I am writing here as my last resort, to see if anyone has any ideas. Sending it back and then back to me again would cost me as much as buying a new headset. Problem is, I bought it from Amazon USA and I live in a different country. The conclusion that the Support person got is that I have a faulty headset and I should send it back and ask for a replacement. This headset cost me a lot of money and I bought it out of my own pocket to have the best of the best. It would last for about 10 mins and then gone again.Ħ - I went to the phone settings to make sure media was on for bluetooth - it was.ħ - I tried it with a different computer and a different phone, same problem.Ĩ - When the bluetooth is connected on both phone and pc and I try to hear media on the phone, not only I don't hear anything on the headset, I don't hear anything from the phone itself either! It is like the phone is mute! Meaning - the sound is going *somewhere* - but where? Did that, it didn't work.ĥ - For a short while, if someone called me on the phone and I answered with the headset, for some reason a few minutes after the phone call was over, I had media back on the phone, together with the PC. Then, repair it, BUT, making sure I pair the phone BEFORE I pair the PC. Didn't work.Ĥ - Unpair the headset from the phone and computer. I contacted your support and spent a month trying to debug the issue with one of your support engineers, Armando, who was very patient and kind.Ģ - Firmware update - it already had the latest version.ģ - Completely deplete the headset battery, refill and reconnect again. But whenever the computer was in range or on, no media sound on the phone. I started to investigate and discovered that if I use the headset on the phone only, I had sound on calls AND media. Phone calls continued to work perfectly, but no sound on the phone (music, whasapp voice messages, etc). Windows and Mac or Plantronics Hub for iOS and Android, respectively. I lost the abbility to hear media on the phone. Manage your headset settings with your computer or mobile device with Plantronics Hub for. Then a strange problem started to occurr. I bought it because I was told that it can connect to two devices at the same time, for example, PC and Android Phone.įor the first two months, everything worked perfectly fine, headset connect to both devices automatically after pairing and phone calls and media worked perfect in both Computer and Phone. I bought a Plantronics Voyager 8200-UC Stereo Bluetooth Headset (privately). With your headset connected to your computer. All trademarks are the property of their respective owners.I am not sure I am posting in the right place, if not, I am sorry. With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/. Bluetooth is a registered trademark of Bluetooth SIG, Inc. Get the above features for Voyager Surround 85, Voyager Surround 80, Voyager Free 60 series, Voyager Focus 2, Voyager Focus UC, Voyager 4200 Series, Voyager 4300 Series, Voyager 5200 Series, Voyager 6200 UC, Voyager 8200 UC, and speakerphones Poly Sync 20 and Poly Sync 40.
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